Refund Policy
Service Name: Elena – AI-Powered UK Study Advisor Operated by: Circlevate
  1. Overview At Circlevate, we strive to deliver meaningful, personalized, and high-quality value through Elena—our AI-powered UK university advisor. We provide detailed and transparent information about the services offered through Elena before any payment is made. Therefore, we maintain a strict no-refund policy for all subscription and one-time payment plans.
  1. Digital Nature of the Service Elena is a digital, AI-powered service that begins delivering value the moment a user logs in after purchase. Once access has been granted—whether through a monthly, yearly, or lifetime plan—the full extent of the platform’s features becomes immediately available.
Due to the instant nature of digital delivery and use, we do not offer refunds, partial or full, under any circumstances, including but not limited to:
  • Change of mind
  • User dissatisfaction due to lack of engagement or inactivity
  • Incorrect plan selection
  • Unused subscription duration
  • Limited interaction with the chatbot
  • Failure to meet expected results based on user assumptions
3. Responsibility of the User
Before purchasing a plan, users are responsible for:
  • Reviewing all available information about Elena’s capabilities
  • Understanding what is and isn’t included in the plan
  • Making sure the service suits their needs
If you are unsure whether Elena is the right fit for you, we recommend starting with the monthly plan to evaluate the experience before upgrading to a longer-term commitment.
4. Technical Issues If you're experiencing technical issues, we are happy to assist you promptly and thoroughly. However, technical issues alone do not qualify for a refund unless the platform is proven to be entirely non-functional, and we are unable to resolve the issue within a reasonable time frame.
For support, email us at: support@circlevate.com
5. Unauthorized Charges or Disputes If you believe a charge was made in error or without authorization, please contact us immediately at support@circlevate.com. Filing false chargebacks without contacting us to resolve the issue may result in permanent suspension of access.
6. Policy Modifications We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be reflected on this page with a revised effective date.
Contact If you have any questions or concerns about this policy or your subscription: 📧 Email: support@circlevate.com