Service Name: Elena – AI-Powered UK Study Advisor Operated by: Circlevate
Introduction
We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when using Elena.
What We Collect
When you interact with Elena, we may collect the following information:
Full name
Email address
Mobile number
Level of study (Undergraduate, Postgraduate, PhD)
Conversations and questions asked within the chatbot
This information helps us personalize your experience and provide better support.
How We Use Your Information
Your information is used strictly for the following purposes:
To personalize chatbot responses based on your study level and goals
To improve Elena’s performance and user experience
To provide support or follow-up assistance if you request it
To analyze aggregate usage trends for internal improvements
Data Security
We take the security of your data seriously. All personal information is stored securely and protected using encryption, authentication, and access control methods in line with best practices.
GDPR Compliance
If you are located in the European Union or interacting with Elena from a GDPR-compliant region:
You have the right to access, correct, or delete your personal data
You may request a copy of your data or ask us to stop processing it
You may withdraw your consent at any time by contacting us
We retain user information only for as long as necessary to serve the purposes outlined in this policy or as required by law. If you request deletion, we will comply within a reasonable timeframe.
Cookies and Tracking
Elena does not currently use cookies or browser tracking technologies on its chatbot interface. If this changes in the future, we will update this section accordingly.
Children’s Privacy
Elena is not intended for children under the age of 16. We do not knowingly collect personal data from anyone under this age.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the service indicates your agreement to the latest version.
Contact Us If you have any questions, concerns, or requests related to your data or privacy: 📧legal@circlevate.com